Hotcerts exam Description

Exam Code: 7492X Avaya

Exam Title: Aura® Call Center Elite Support

Exam Overview:

Call Center Elite is the Avaya flagship voice development for customer engagement. The development of youth on Avaya Aura Communication Manager is a critical component of the Avaya Aura communications platform. The communication Manager supports multiple communications protocols.

The key feature of the exam

  • 83 practice questions with comprehensive explanations 
  • Unlimited access
  • Auto-updates to the exam content 
  • 24/7 live chat support 

What will you learn as Beginner 7492X?

The Avaya Aura Call Center Elite call routing software is an Automatic Call Distribution application that maximizes routing and resource selection, allowing agents to handle calls more effectively and improving overall productivity.

Requirements before taking the 7492X exam:                              

  • For optimizing the workforce, assigning specific tasks to specific individuals should be enabled concerning time.
  • Leadership and employees and any other stakeholder should be involved in the different decisions made.
  • This will ensure the appropriate human resource undertakes the proper job.
  • These help in pushing consequences and improving the overall visibility of additional steps.

Why should I take the certified exam?

If you are experienced and desire to learn advanced automation and features on the platform, then this certification is for you.

Career for fresher:

For securing job placements in the fast-growing cloud computing industry, you may start learning to enhance your knowledge and pass the exam to pursue your ideal career.

Validating your skills:

Suppose you are already acquainted with technologies and have learned yourself. In that case, it is time to observe this official exam right away and get recognized with industry-acceptable certification for validating your aptitudes.

Career updating

Suppose you have cracked an interview recently and deployed in any projects. In that case, a certification in practitioner can promote you to the next level and stabilize your career growth.

Managing skill gaps:

If you are a passionate learner of cloud computing and trying to learn for the first time, then this exam on fundamentals is a perfect choice to test your knowledge and fill the skill gaps.

Benefits of learning 7492X:                                   

  • The right resource at the right time
  • Optimal performance management.
  • Proactive customer engagement.
  • Simple wizards facilitate ease of use
  • Enhance customer experience through advanced treatments.
  • Expand agent knowledge with customer history
  • Pre-built Microsoft Dynamics CRM Connector.
  • Integrated Wallboard application
  • Chat canned messages
  • Keyboard-based routing.
  • Avaya Experience Portal integration.