Hotcerts exam Description

Exam Code: 3312 Avaya

Exam Title: Avaya Aura Contact Center Administration

Exam Overview:

This course is designed for personnel accountable for the installation, administration, and management of the Avaya Aura Contact Center. In the study, you will accomplish pre-installation tasks and install a Voice and Multimedia Contact Server for a SIP-enabled Avaya Aura Unified Communications platform. You will access Contact Center Manager Administration, and configure Threshold Classes, Call Presentation Classes, Skillsets, Call Center Agents, and Call Center Supervisors.

The key feature of the exam

  • 63 practice questions with comprehensive explanations 
  • Unlimited access
  • Auto-updates to the exam content 
  • 24/7 live chat support 

What will you learn as Beginner 3312?

  •  In this course, you will learn how to access Contact Center Manager Administration, and configure Threshold Classes, Call Presentation Classes, Skillsets, Call Center Agents, and Call Center Supervisors. Using the Configuration Tool, you will understand how to configure administrators through the multiple components of Access and Partition Management and bulk load data into the CCMA. This course covers the CCMA interface and the acquisition of resources. Different system management methods are discussed, including viewing, creating, and modifying tabular and graphical real-time displays and interpreting, viewing, modifying, and scheduling standard and user-defined historical reports.

Requirements before taking the exam:                

  • Personnel who induct and configure the Avaya Aura Contact Center software, including Contact Center Manager Server, Contact Center Manager Administration, and Communication Control checklist in either a SIP or AML environment
  • Experience with Microsoft Windows Server installation, configuration, and administration
  • Experience configuring and troubleshooting PCs and components of TCP/IP
  • Ability to diagnose and isolate faults in LAN cabling and connectors
  • Experience using maintenance tools and software loads to determine and correct equipment failures
  • Ability to recognize and discover the significant details of the communication server

Why should I take the certified exam?

If you are experienced and desire to learn advanced automation and features on the platform, then this certification is for you.

Career for fresher:

For securing job placements in the fast-growing cloud computing industry, you may start learning to enhance your knowledge and pass the exam to pursue your ideal career.

Validating your skills:

Suppose you are already acquainted with technologies and have learned yourself. In that case, it is time to observe this official exam right away and get recognized with industry-acceptable certification for validating your skills.

Career updating

Suppose you have cracked an interview recently and deployed in any projects. In that case, a certification in practitioner can promote you to the next level and stabilize your career growth.

Managing skill gaps:

If you are a passionate learner of cloud computing and trying to learn for the first time, then this exam on fundamentals is a perfect choice to test your knowledge and fill the skill gaps.

Benefits of learning 3312:

  • Centralized management and administration of all contact center applications
  • A user-friendly, Web-based, and highly personalized thin client application interface
  • Full tenant partitioning is provided for multi-tenant environments with role-based access controls
  • Enhanced role-based permission engine allows non-technical staff to perform administrative tasks quickly
  • Enables seamless transition for customers running a mixed environment of CC Elite and Avaya Aura Contact Centers
  • Virtualization and cloud networking/processing-enabled; a green solution negligible hardware requirements
  • Intuitive visual call flow design and vector management
  • Full Microsoft Active Directory integration with single sign-on functionality