Hotcerts exam Description

Exam Code: 6210 Avaya 

Exam Title: Aura Contact Center Implementation

Exam Overview:

In the course, you will achieve pre-installation tasks and establish a Voice and Multimedia Contact Server for a Systematic Investment Plan enabled Avaya Aura Unified Communications platform. You will execute commissioning tasks on the Contact Center Manager Server, Contact Center Manager Administration, Communication Control Toolkit, and Avaya Aura Agent Desktop components. You will also install and configure Avaya Media Server, Orchestration Designer, Agent Desktop Displays, and user client software. You will perform system backup and restore and implement the High Availability feature.

The key feature of the exam

  • 65 practice questions with comprehensive explanations 
  • Unlimited access
  • Auto-updates to the exam content 
  • 24/7 live chat support 

What will you learn as Beginner 6210?

  • Avaya Aura Contact Center and the components and operation of the Communication Control Toolkit
  • Contact Center Multimedia Architecture, its features, and functionality.
  • Install Contact Center Multimedia in an established Avaya Aura Contact Center environment in accordance with customer requirements.
  • Configure Contact Center Multimedia in an established AACC environment
  • Install and use Avaya Aura Agent Desktop with e-mail and outbound contacts
  • Configure Contact Center Multimedia for outbound contacts
  • Configure Contact Center Multimedia for e-mail contacts
  • Multimedia Web Communications and its configuration
  • Contact Center Multimedia general administration.
  • Monitor Contact Center Multimedia contacts
  • Maintain Contact Center Multimedia

Requirements before taking the 6210 exam:                

  • Ability to Configure and troubleshoot PCs and components of TCP/IP Diagnose and isolate faults in LAN cabling and connectors Use maintenance tools and software loads to determine and correct equipment failures.
  • Personnel who install, configure, administer, and maintain Contact Center Multimedia in an established Avaya Aura Contact Center environment

Why should I take the certified exam?

If you are experienced and desire to learn advanced automation and features on the platform, then this certification is for you.

Career for fresher:

For securing job placements in the fast-growing cloud computing industry, you may start learning to enhance your knowledge and pass the exam to pursue your ideal career.

Validating your skills:

Suppose you are already acquainted with technologies and have learned yourself. In that case, it is time to observe this official exam right away and get recognized with industry-acceptable certification for validating your skills.

Career updating

Suppose you have cracked an interview recently and deployed in any projects. In that case, a certification in practitioner can promote you to the next level and stabilize your career growth.

Managing skill gaps:

If you are a passionate learner of cloud computing and trying to learn for the first time, then this exam on fundamentals is a perfect choice to test your knowledge and fill the skill gaps.

Benefits of learning 6210:

Avaya Aura Contact Center permits users to proactively reach out to customers, incorporates historical and real-time contextual customer information to help enhance the quality of interactions, optimizes agent utilization and productivity, and improves supervisor performance to produce a superior customer experience and drive